Refund Policy

When and how you can request a refund for a PDSigner license.

Last updated: May 29, 2026

The browser extension is free. This policy applies to paid licenses of the PD Signer desktop application.

1. 14-day money-back guarantee

You may request a full refund within fourteen (14) calendar days of the original purchase, for any reason, provided that:

  • The license has not been used to sign more than ten (10) documents in production.
  • You have not previously received a refund for the same product.
  • The purchase was made directly through pdsigner.com.

2. Faulty or undeliverable software

If the Software cannot be installed or activated on a system that meets the published requirements, and our support team is unable to resolve the issue within a reasonable time, you may request a full refund regardless of the 14-day window.

3. Subscription renewals

Annual or monthly subscription renewals may be cancelled at any time. Refunds for already-charged renewal periods are granted on a pro-rata basis for the unused portion if the cancellation is requested within thirty (30) days of the renewal charge.

4. Non-refundable items

The following are not eligible for refund:

  • Licenses purchased through third-party resellers (refer to the reseller's policy).
  • Custom integration or consulting services already delivered.
  • Volume licenses where consumption has exceeded 25% of the seat or quota purchased.
  • Refund requests submitted more than ninety (90) days after the purchase, unless required by applicable consumer law.

5. How to request a refund

Email info@pdsigner.com from the address used at purchase and include:

  • Your license key or order reference.
  • The reason for the refund request.
  • The machine fingerprint shown on the License screen of the Software, if applicable.

6. Processing time

Approved refunds are issued to the original payment method within ten (10) business days of approval. Depending on your bank or card issuer, the funds may take additional time to appear on your statement.

7. License revocation after refund

Once a refund is issued, the corresponding license is revoked. The Software will refuse to perform signing operations on the affected machine. You must uninstall the Software in accordance with the EULA.

8. Statutory rights

This policy does not affect any statutory consumer rights you may have under applicable law in your jurisdiction.

9. Contact

Refund questions: info@pdsigner.com.